Terms of Service

1. What the Services Are

VMP Agency provides AI and automation services, website design and hosting, and creative services for businesses. Depending on what you purchase, the Services may include: AI receptionist and automation (responding to inbound messages, answering from your knowledge base, booking appointments, routing to humans, triggering automations, follow-ups by SMS/email/voice, and on higher plans outbound calls to opted-in leads, built on GoHighLevel); the Insights Platform (reporting and action lists on your booking or business systems); custom builds (software, automations, integrations, dashboards, and AI workflows built to your specs); website design and hosting, described in Section 21; media production (photo and video); and social media management. Each setup is custom, and the features available to you depend on your plan and configuration.

2. Service Agreements Control Scope and Pricing

Your plan, pricing, usage limits, setup scope, channels, deliverables, and ownership terms are defined by your selected plan and documented in your Service Agreement, Order Form, proposal, SOW, invoice, and/or these Terms. Verbal discussions, sales calls, demos, or marketing materials do not modify scope unless confirmed in writing. If these Terms conflict with a signed Service Agreement, Order Form, or SOW, that signed document controls.

3. Service-Specific Terms

• (A) AI Receptionist and Automation. Unless your Service Agreement states otherwise: Voice AI plans include one phone number; Message AI plans include one messaging channel; AI Assistant plans include one phone number plus one messaging channel; Services are configured for one business and one primary location; inbound is included and outbound requires explicit inclusion. Outbound covers outbound calls and SMS triggered by your configured workflows; the system cannot autonomously initiate outbound webchat, social DMs, or email. Additional numbers, channels, locations, or functionality are not included unless purchased or approved in writing.
• (B) Insights Platform. Reporting, action lists, and staff messaging tools built on your booking or business systems. We access those systems primarily read-only and write back only notes or annotations your staff add, where the source system allows it, with no payment-card numbers stored. Where messaging is on for your account, your staff can send one to one email to your own members and contacts. It goes out through our sending provider on a domain you verify, and we store those conversations so your team can read and reply to them. Messages go out only when your staff send them or when you have set up an automated message; we do not contact your members on our own initiative. You are responsible for having the consent required to contact each recipient on that channel, for honoring opt-outs, and for compliance with TCPA, CAN-SPAM, and similar laws, as set out in Sections 5 and 14. Report and data export is self-serve from any report screen and available to you at any time while your subscription is active, and anything you export is yours to keep. It is a subscription billed under Section 12, including automatic renewal. Free evaluation and beta use is also subject to Section 7(D).
• (C) Custom Builds. Scope, deliverables, timeline, fees, and ownership are defined in your Service Agreement or SOW. Unless that document states otherwise: a build is delivered to the agreed specification and accepted when it meets that spec; later changes are paid change orders; maintenance, hosting, monitoring, and support are not included unless purchased; and a build may rely on third-party platforms, APIs, and AI models outside our control, so we do not guarantee it will operate unchanged indefinitely. Ownership of underlying systems and methods follows Section 9; you own your data and content.
• (D) Media Production. Each engagement is governed by your Service Agreement or SOW, which controls deliverables, licensing, ownership, revisions, and fees. Unless it states otherwise: deposits and booking fees are non-refundable and reserve your date; you are responsible for model, talent, and property releases and any permits for people and places in the work; we may retain raw and unused files and are not obligated to deliver them; final deliverables are licensed to you for the agreed use upon full payment, and full ownership or exclusivity transfers only if your Service Agreement expressly says so; and short-notice cancellations or reschedules may incur fees.
• (E) Social Media Management. We create, schedule, and manage content on your behalf using access you grant to your own accounts. You own your accounts and content. You are responsible for the accuracy of what you ask us to post and for each platform's rules, and you approve the workflow in your Service Agreement. We are not responsible for outages, algorithm or policy changes, account suspensions, or organic results.

4. Account Access and Security

Access is non-transferable and for your business use only. You are responsible for all activity under your account, must keep credentials secure, and should use safeguards like strong passwords and two-factor authentication. We may suspend or revoke access for misuse, non-payment, or violation.

5. Client Responsibilities

You are responsible for the accuracy and legality of your knowledge base, scripts, offers, content, and business info; how the Services are configured and used; monitoring AI behavior; ensuring humans review high-stakes situations; and complying with all laws that apply to your communications and content, including TCPA/FCC rules, CAN-SPAM, state privacy and consent laws, and platform rules. You confirm you have proper consent for the AI, and for any message your staff send through the Services, to contact your leads, customers, and members on the channels you enable, and any releases or permissions for content you provide or ask us to produce or publish.

6. Prohibited Uses

No spam, scams, or deceptive messages; no violating privacy, marketing, or consumer-protection laws; no collecting sensitive data without a lawful reason and notices; no harassment, threats, or discrimination; no IP infringement; no reverse engineering or misuse of our systems. We may immediately suspend for prohibited use.

7. No Guarantees, Reports, and Beta Features

• (A) AI outputs. Our AI uses third-party models and outputs are automatic; responses can be wrong, incomplete, off-tone, or inappropriate, and behavior can change over time. You must verify AI outputs before relying on them in high-stakes areas (medical, legal, financial, emergency, safety).
• (B) Reports and action lists. Reports, dashboards, action lists, digests, and alerts are generated automatically from the data in your Connected Systems and from your own configuration. They can be incomplete, delayed, or wrong, for example when a source system changes, a sync fails, or a record was entered inconsistently. They are information to help you decide, not a decision. You are responsible for checking before you act on them, including before you contact, charge, cancel, or make any other decision about a member or customer.
• (C) As is. The Services are provided "as is" and "as available." To the maximum extent allowed by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Services will be uninterrupted, error-free, or secure. We do not guarantee perfect accuracy, uptime, deliverability, creative or organic results, or any conversion rate, revenue, follower growth, or business outcome.
• (D) Beta and evaluation features. We may offer the Services, or particular features, under a free evaluation, beta, pilot, early-access, or similar label ("Beta Features"). Beta Features are still being developed and are provided so you can evaluate them. They may contain errors, behave unexpectedly, change materially, or be withdrawn at any time without notice, and we may limit, suspend, or end your access to them at any time. You use Beta Features at your own risk. Beta Features are provided without any warranty, support, or service commitment of any kind, and our total liability arising from Beta Features is limited as set out in Section 15. Where a free period is offered, it is given in place of, not in addition to, any guarantee, and the free use itself is the consideration for this paragraph. Where this paragraph conflicts with anything else in these Terms, this paragraph controls for Beta Features.

8. Third-Party Platforms

The Services depend on third parties (GoHighLevel, AI providers, carriers, hosts, social platforms). We are not responsible for their outages, policy changes, deliverability or filtering decisions, or pricing changes. Your use of those platforms is governed by their terms.

9. Data Ownership and Intellectual Property

• (A) Your data. You own your business data, CRM records, content, and knowledge base, and grant us a limited right to use it only to provide the Services. Client-owned data does not include system logic, workflows, automations, prompts, training materials, configurations, or implementation methods.
• (B) Our systems. We own all underlying systems, templates, workflows, prompt structures, automations, code patterns, and configurations we create, even when customized for you. You receive a limited, non-exclusive, non-transferable license to use your configured setup while your account is active and in good standing, with no right to export, copy, recreate, resell, sublicense, or transfer any of it to another platform, provider, account, or team outside your organization.
• (C) Feedback. We may use feedback or suggestions without owing you compensation.
• (D) Reuse of methods. We retain the right to reuse generalized workflows, architecture, automation logic, prompt structures, configurations, and implementation methods, provided no client data, proprietary information, or identifiable business materials are disclosed or reused; this applies at a platform and methodology level only.
• (E) Portfolio and marketing use. Unless your Service Agreement states otherwise, we may identify you as a client and display finished, non-confidential work we created for you in our portfolio, case studies, and marketing. You may opt out, or require confidentiality, in writing, and we will honor it going forward.
• (F) Testimonials, reviews, and endorsements. If you voluntarily give us a testimonial, review, quote, endorsement, or other comment about the Services, in writing, by email or message, on a call, or on video, you grant VMP Agency a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce, edit for length or clarity, publish, and display it in our marketing, including on our websites, in proposals and case studies, in email, in paid advertising, and on social media. That licence covers your name, job title, business name, and business logo, and, where you give us video or audio, your image, likeness, and voice as recorded in it. We will not edit a testimonial in a way that changes its meaning, and we will never present it as anything other than your own view. Nothing here requires you to give a testimonial. You may ask us in writing to stop using one and we will honor that going forward, although we cannot recall materials already printed, distributed, or placed with third parties. If anyone other than you appears in material you give us, you confirm they have agreed to this use.

10. Privacy and Data Processing

• (A) Privacy Policy and Data Processing Terms. Your use is also governed by our Privacy Policy at vmpagency.com/privacy and our Data Processing Terms at vmpagency.com/dpa, which are incorporated into these Terms by reference. You accept both when you accept these Terms or subscribe, so there is nothing separate to negotiate or sign. The subsections below summarize the commitments that apply to every client; where they and the Data Processing Terms address the same subject, the Data Processing Terms control.
• (B) Roles. Where we handle personal data held in your business systems, you decide why and how it is processed and we process it solely on your behalf, on your instructions, and only to provide the Services.
• (C) Connected systems and retention. Where the Services connect to a booking or business system you control (a "Connected System"), you authorize us to access it using the credentials or approval you provide, and you authorize us to retain a copy of the data we read, including historical data, for as long as your subscription is active, so the Services can produce trend, comparison, and period-over-period reporting for you. We process that data solely on your behalf and solely to provide the Services to you. We do not sell it, and we do not combine it with other clients' data to produce benchmarks, industry averages, or products for anyone else.
• (D) Deletion. We delete retained data on your written request, on termination of your subscription, or if the Connected System's provider requires deletion or withdraws our access; in each case within 30 days, subject to routine encrypted backups expiring on their normal cycle of up to a further 30 days and to any retention the law requires of us. On request we will confirm deletion in writing.
• (E) U.S. state privacy law (service provider). With respect to personal data subject to the CCPA, we act as a Service Provider. We will not: sell or share the personal data; retain, use, or disclose it for any purpose other than performing the Services or as otherwise permitted by the CCPA; retain, use, or disclose it outside the direct business relationship between the parties; or combine it with personal information from other sources except as permitted by the CCPA. We certify that we understand and will comply with these restrictions. These terms apply equivalently where other U.S. state privacy laws use similar concepts.
• (F) Security and subprocessors. We use reasonable technical and organizational measures appropriate to the data we handle, including access controls and encryption in transit and at rest through our infrastructure providers. We use third-party subprocessors (including hosting, database, email, messaging, and AI providers) to deliver the Services and remain responsible for their performance of these obligations.
• (G) Connected System credentials and changes. The credentials, API keys, or staff logins you give us for a Connected System may permit more than the Services actually do. Where a Connected System offers read-only, limited-scope, or dedicated credentials, you agree to provide those rather than a personal or owner login. We use the credentials you provide only to perform the Services as described in Section 3(B), and you may revoke them in the Connected System at any time, which ends the parts of the Services that depend on them. Notes your staff write in the Services are relayed into your Connected System automatically and without review by us, and you are responsible for their content. You are responsible for keeping your own backups and records in the Connected System. If an error in the Services causes an unintended change in a Connected System, tell us promptly and we will use reasonable efforts to help you identify and correct it; our responsibility for any such change is governed by Section 15. We are not responsible for changes made by the Connected System's provider, by your staff, or by anyone using credentials you have shared with others.

11. Call Recording

We record sales, onboarding, training, and support calls for quality, training, documentation, and record-keeping. Some states require all parties to consent, so by scheduling or continuing on a recorded call you consent to being recorded. Tell us before the call begins if you do not wish to be recorded.

12. Payment, Usage Charges, and Plan Limits

Agreement at time of payment: submitting payment confirms you agree to these Terms and any applicable Service Agreement, even if it is countersigned later; payment is acceptance. You agree to pay the fees in your Service Agreement or invoice.

• (A) Base subscription may include a monthly or annual fee.
• (B) Setup fees are non-refundable once charged, except under the Every Dollar Back Guarantee described in (H).
• (C) Usage-based charges and wallet billing: unless explicitly included, usage costs (SMS/MMS, call minutes, AI/model usage, email delivery and verification, messaging-platform usage, and other required third-party usage) are billed separately by actual consumption through a prepaid wallet; you fund it in advance, charges deduct as usage occurs, you can enable auto-recharge, and services may pause if the balance is insufficient. Current rates are at vmpagency.com/usage, may vary by channel/carrier/region/model/provider, and may change, applying only to usage after they are published.
• (D) Included or unlimited plans state what is included and any fair-use limits; consistently exceeding normal business use may require an upgrade or overage pricing.
• (E) Automatic renewal: subscription plans (AI receptionist and Insights Platform) renew automatically at the end of each period at the then-current rate and charge your payment method on file until you cancel; cancel via your Service Agreement or by emailing support@vmpinsights.com or support@vmpagency.com before the next renewal; cancellation stops future renewals but does not refund the current period except as required by law or under the Every Dollar Back Guarantee described in (H). When you cancel a subscription outside the guarantee window, access continues through the end of the period you have already paid for.
• (F) Chargebacks: contact us first about any incorrect charge; filing a chargeback on fees you legitimately owe is a breach, and we may suspend the Services and recover the amount plus fees.
• (G) Non-payment: failed or past-due payments may pause or shut off the Services until resolved, and continued non-payment may result in termination.
• (H) Every Dollar Back Guarantee (Insights Platform only): the one-time setup fee is charged when you sign up, and your first month is charged on the day your dashboard is ready and your team receives their login; that first-month charge starts a 30-day guarantee window. If you cancel within that window, for any reason, by emailing support@vmpinsights.com or support@vmpagency.com, we refund the first month and the setup fee in full. Access to the dashboard ends when you request the refund, so export anything you wish to keep beforehand; exports are self-serve from any report screen. This guarantee applies once per customer and to the first paid period only, and once in total across all locations, brands, and affiliated entities under common ownership or control: a multi-location customer receives one guarantee, not one guarantee per location. After the 30-day window, cancellation follows (E). Where this paragraph conflicts with (B) or (E), this paragraph controls.
• (H2) Free evaluation periods and beta programs (Insights Platform only): we may offer a free evaluation or beta period. During it, no setup fee and no subscription fee are charged, and we do not require a payment method to begin. We will not charge you at the end of it unless you expressly tell us you wish to continue — there is no automatic conversion and no automatic renewal, and (E) does not apply until you have expressly agreed to a paid subscription. Either party may end an evaluation at any time on notice. When it ends, we stop processing your data within 14 days, and delete it within 30 days after that under the Data Processing Terms. The Every Dollar Back Guarantee in (H) does NOT apply to any customer who received a free evaluation or beta period — the free period is given in place of that guarantee, not in addition to it. If you continue to a paid subscription afterwards, (E) governs from your first paid period. Evaluation and beta use is also subject to Section 7(D). Where this paragraph conflicts with (H), this paragraph controls.
• (I) Multi-location rollout (Insights Platform): where you operate more than one location, we onboard a single pilot location first. Additional locations are scheduled and built only after you confirm in writing that you wish to proceed and the pilot location's guarantee window under (H) has either closed or been expressly waived in writing. Pricing and timing for additional locations are set in your Service Agreement, Order Form, or invoice.
• (J) Your rate, and rates identified as founding or locked (Insights Platform): the subscription fees for your account are the ones shown on the signup page you completed, or in your Order Form, Service Agreement, or invoice, whichever is the most recent for your account. Those documents, and not our published list prices, set what you pay. We may change our published prices at any time without changing your rate. Where the rate shown to you is identified as a founding rate, a locked rate, or words to that effect, it will not increase for as long as your subscription remains continuously active, whatever later changes we make to our list prices. If your subscription lapses, or is cancelled or terminated, any new subscription is priced at the rate we then offer. Fees are per location per month unless the document you accepted says otherwise. This paragraph applies to your subscription fee and does not affect usage-based charges under (C). Where this paragraph conflicts with (E)'s reference to the then-current rate, this paragraph controls.

13. Suspension and Termination

You may cancel per your Service Agreement. We may suspend or terminate for violations, non-payment, legal risk to us or our vendors, or when a platform requires it. After termination, access may be removed; data in systems like GoHighLevel follows that platform's rules and your settings; and we are not obligated to export, extract, compile, recreate, or hand over data, reports, systems, configurations, or unused media files after termination except as your Service Agreement requires. Insights Platform exports are self-serve while your subscription is active, so export anything you wish to keep before it ends.

14. Indemnification

You agree to defend and indemnify VMP Agency from claims, damages, or legal fees arising from your content or knowledge base, your configuration choices, your communications to leads, customers, or members (including messages your staff send through the Services), content or people that appear in media or social work you provide or approve, and your violation of law or third-party terms. This includes claims tied to spam, robocalls, privacy violations, missing releases or consents, or misleading messaging.

15. Limitation of Liability

To the maximum extent allowed by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost leads, business interruption, reputational harm, loss or corruption of data, unauthorized access to or alteration or disclosure of your data or transmissions by third parties, the cost of substitute services, or AI mistakes, even if we were advised of the possibility. If we are found liable for any reason, our total liability is capped at the greater of (a) the amount you paid us for the specific service that gave rise to the claim during the three months before the event, or, for one-time engagements, the total fees you paid for that engagement, and (b) one hundred U.S. dollars ($100). These limits apply to every kind of claim, whether in contract, tort, negligence, or otherwise, and apply together with Section 7. Some states do not allow certain limits, so some parts may not apply to you.

16. Confidentiality

Each party may receive the other's confidential information (business plans, pricing, customer data, systems, configurations) and agrees to use it only to perform under these Terms, protect it with reasonable safeguards, and not disclose it except to service providers bound by similar obligations or as required by law. This does not apply to information that is public, independently developed, or rightfully obtained elsewhere. Client data is also governed by our Privacy Policy and any DPA.

17. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Arizona. Both sides agree to try to resolve disputes informally first. If that fails, disputes will be handled in Maricopa County, Arizona through binding arbitration unless both sides agree otherwise. Because the Services are sold business-to-business, these arbitration terms are intended for business disputes; if we later offer consumer plans, we will update this section to meet applicable consumer-arbitration requirements.

18. Changes to These Terms

We may update these Terms as the Services evolve and will update the Effective Date. Continued use means you accept the updates.

If a change is material, we will email the account owner at the email address on the account at least 14 days before the change takes effect. A material change is one that meaningfully affects your rights or your obligations, for example a change to fees, to how we handle your data, or to how either side can end the Services.

An updated version applies to existing customers on the effective date we state, and to new customers when they accept it. If you keep using the Services after that effective date, you have accepted the updated Terms.

If you do not agree with a material change, you may end the Services before the effective date under Section 13. Section 12 still governs fees you have already paid.

Changes that are not material, such as fixing a typo, clarifying wording, or updating our contact details, may take effect when we post them.

19. General Provisions

• (A) Entire agreement: these Terms plus your Service Agreement, Order Form, SOW, invoice, and Privacy Policy are the entire agreement and replace prior discussions; if they conflict with a signed Service Agreement, it controls.
• (B) Severability: an invalid part is limited or removed minimally and the rest stays in force.
• (C) Assignment: you may not assign without our written consent; we may assign to an affiliate or in a merger, acquisition, financing, or sale; the Terms bind permitted successors.
• (D) Survival: provisions that should continue (IP, data ownership, outstanding fees, confidentiality, indemnification, liability, dispute resolution, general provisions) survive termination.
• (E) Force majeure: we are not liable for delays or failures beyond our reasonable control.
• (F) Waiver: not enforcing a provision right away is not a waiver; waivers must be in writing.
• (G) Notices: we may notify you by email or in your platform; you may notify us at support@vmpagency.com; notices are received when sent or posted.

20. Copyright Complaints

We respond to notices of copyright infringement under the Digital Millennium Copyright Act. To report material you believe infringes your copyright, or to send a counter notice, follow the steps at vmpagency.com/dmca. We end the accounts of repeat infringers where appropriate.

21. Website Services

This section applies when you buy website services from us, which means a website build, website hosting, change requests, or the site editor (together, "Website Services"). Prices do not include sales tax, which we add where the law requires it. Where this section conflicts with another section of these Terms, this section controls for Website Services.

• (A) Your website. When we rebuild your current website, we keep your pages and your own words. We fix clear errors, such as typos and broken links, and we do not add facts you have not given us. You can review your site before you buy hosting, and we send you each change to review before it goes live, as described in (F). Once your site is live, you are responsible for what it says.
• (B) Free website promotion. Through our marketing campaigns, we may offer to rebuild a business's website for free. A site from that offer is free and given as is. To put it live on your domain, you need the hosting plan in (D). After that, any change we make is a paid change under (E), even a change to the words, except what you can change yourself in the editor under (G). The free offer is only for businesses we contact through those campaigns.
• (C) Paid website builds. Outside that offer, a website build is a paid service. We quote the price in writing, and you pay it at checkout before we start. The quote sets what is included. Unless your quote says otherwise, a paid build runs on our platform and (J) applies to it the same way it applies to a free one. If we cannot deliver the build, we refund the part of the price for work we did not do. Hosting under (D) is separate.
• (D) Hosting, automatic renewal, and cancelling. Hosting is a monthly subscription at the price shown when you check out. It includes hosting on your domain, the security certificate that keeps your site private and secure, and the site editor. It does not include email. Your plan renews automatically every month and charges your card on file until you cancel. By checking the box at checkout, you agree to this automatic renewal. You can cancel at any time online from the Billing page in your account, or by emailing support@vmpagency.com. When you cancel, your site stays live until the end of the month you have paid for, and then it comes down. We do not refund part of a month unless the law requires it. After you buy, we email you a confirmation with the price, the monthly renewal, and how to cancel. If we raise the hosting price, we email you at least 14 days before it applies to you, with how to cancel. If a payment fails, we may pause your site until it is paid, and Section 12(G) applies. This paragraph controls over Section 12(E) for hosting.
• (E) Change requests. You ask for changes in your account. An update covers up to three changes to things already on your site. A new section adds something your site does not have yet to a page. A new page adds a page. Work that does something rather than shows something, such as a form, payments, a booking system, a calculator, or a login, is custom work. We quote custom work separately and need your OK, by email or in your account, before we start. Before you submit, you see every change, its price, the total, and our target turnaround in business days. The turnaround is a target, not a promise. Submitting a request authorizes us to charge the total to your card on file when the change goes live under (F). If a request needs more work or a higher price than shown, we ask you first and never charge more without your OK.
• (F) Drafts, approval, and charging. We build each request as a private draft, check it, and email you a link. You can approve it or ask for an adjustment. One round of adjustments is free, and after that more changes are a new request. If a draft has a mistake we made, fixing it is always free. When you approve, the draft goes live and we charge your card. If you do not approve or ask for an adjustment within 7 days of our email saying the draft is ready, the draft goes live and we charge your card as if you had approved it. We send you a reminder email 3 days after the draft is ready.
• (G) The site editor. The editor comes with hosting at no extra charge. In your account you can change the words on any page, show or hide pages, turn on a popup or an announcement bar, swap a photo in a spot that already has one, and edit the page titles and descriptions that search engines show. Layout, fonts, colors, and new sections or pages are paid changes under (E). What you publish goes live right away without review by us, and you are responsible for it. Every publish is saved, so you can go back to an earlier version.
• (H) Your domain. You need your own domain to go live. It stays yours, registered with your own provider, and you keep paying for it. To go live, you add the website records we give you at your domain provider. We never ask you to change your email records, and we never change them. When your site comes down, we remove your domain from our hosting. You can then point your domain at any other website, but the site we built stays with us under (J).
• (I) Who owns what. You own your business name, logo, and trademarks, the words and photos from your current website, and anything else you give us ("Your Content"). You let us copy, store, adapt, and display Your Content to build your site, show you previews, and provide Website Services. That permission ends when we delete your site under (J). Words we write for you become yours once any charge for them is paid. Photos, fonts, and icons we supply are licensed to you only for your site while we host it. We own the design, templates, sections, code, and software behind your site, as described in Section 9(B). You may use them only for your own site while your hosting is active.
• (J) When your site comes down. When hosting ends for any reason, your site comes down. The site itself, meaning its design, its code and the way it is put together, stays with us and does not move to you or to another host. You keep your domain, and Your Content stays yours. Before your paid month ends, copy anything from your site that you want to keep. We do not send copies of your site, your words, or your photos. For 30 days after your site comes down, you can restart hosting and we will put your site back as it was. After those 30 days we delete your site and Your Content, copies in our backups expire within a further 30 days, and a new site is a new paid build. This paragraph controls over Section 13 for Website Services.
• (K) Content we will not host. We do not host content that infringes someone else's rights, breaks the law, is sexually explicit, promotes violence or hate, deceives people, spreads malware, or tries to collect passwords or payment details under false pretenses. We may remove content or pause a site that breaks this rule, and we will tell you why. Copyright complaints follow Section 20.
• (L) What your site says. You confirm that everything you give us or approve is true, that you have the right to use it, and that anyone shown in your photos has agreed. Photos on an old website are sometimes licensed to a past designer and not to you, so check before you ask us to use them. You are responsible for claims on your site, such as licenses, insurance, guarantees, prices, reviews, rankings, and health claims. We may decline to publish a claim we think needs support. Section 14 applies to Your Content, to anything you publish with the editor, and to anything you ask us to publish or approve.
• (M) Accessibility. We do not promise that any site meets a particular accessibility standard. You are responsible for the accessibility of content you add, such as photo descriptions, documents, and anything embedded from another service. If you receive an accessibility complaint about your site, tell us promptly. We will fix problems in our own design within a reasonable time at no charge. That is your only remedy for them, and Section 15 applies.
• (N) Visitors to your site. We do not add advertising trackers to your site unless you ask us to. If your site collects information from visitors, for example through a form, we handle it only on your behalf, and Sections 10(B), 10(E), and 10(F) and our Data Processing Terms apply to it.
• (O) Uptime. Your site runs on hosting providers we choose. We do not promise it will always be online. Sections 7(C), 8, and 15 apply.

22. Contact

VMP Agency LLC, 4539 N 22nd St, #6998, Phoenix, AZ 85016. support@vmpagency.com.